Recently my dad’s phone bill has an additional $26.16, listed under “Value Added Services” under the name Convey Global Pte Ltd-Games.
I called the phone number provided (8001301530), and was able to find out what happened.
Apparently, he could have accessed the service in 2 ways:
- Going to www.nolimitsgames.com and voluntarily key in his mobile number
- He could have seen an advertisement (from any apps or website), tap on a button, and automatically be charged for the service, via the telco.
The second way is ABSURD.
He, or anyone, could have tapped on the button without knowing the consequences of paying $$.
There will be many people would have paid the bill, without questioning M1/Singtel/Starhub.
What’s more, this service automatically re-subscribes week after week. Therefore on the bill there are “4 access”.
I called and disputed over the uncanny techniques they used. They agreed to reverse the charges, and also helped to unsubscribe from the service, forever.
UPDATE ON 27 JULY 206 (4 MONTHS LATER)
However, 4 months after the call, I still have not receive the refund on my bills.
I called M1, and they said it is not possible to have these premium services refund the charges through the bill.
So I called them again. They acknowledged the mistake in not processing the refund.
I asked for alternative refund method, and they said they could send me via Paypal.
I have to wait up to 21 days for them to send the payment. I will update this post again when I receive the refund.
Premimum Rate Services Barring Service
This is a service to bar all services.
It is free to activate for the first time.
I encourage everyone to barr these services, since there is no added value for their “premium services”. It is more likely consumers will be scammed than to actually use.