I’ve been a loyal customer for over a decade, using the bank from trading to mortgage, and eventually becoming their priority customer.
I have the Spree credit card, which was originally the Singpost card back in 2016.
Every year, I would use the SCB app and go to services, and apply for annual fee waiver amounting to $196.20 – totally very convenient!
But today, that failed with the message:
You are not eligible for this request. To avoid incurring further charges, please arrange for the necessary payment to be made as soon as possible.
Oh no. I chatted online with an agent, and confirmed they don’t waive it anymore.
The reason is along the lines of:
For years customers have enjoyed free annual fee waiver, it’s time to pay up.
How to cancel credit card
So, if you’re holding a SCB credit card, take note of the change in waiver policy. And cancel the card when they charge a fee.
They will refund the annual fee after you cancel, since the fee is paid in advance for the year.
Some notes:
- Pay off all
outstanding + unbilled - annual fee - When all pending transaction are confirmed, let customer service know you are canceling
- If you have GIRO, take the business elsewhere
Let’s move on, as always 😄
