Unsubscribe M1 Roaming is a Hassle

Published on July 31, 2011
One year ago, I subscribed for M1 mobile plan. Automatically, it comes with a roaming package, free for 1 year. Thereafter, it will charge you without notice!

I wished there is a easy way to uncheck a box in the website for unsubscribing. Of course I knew better that I have to call in to discontinue a service.

I called in their customer service number (1627), keyed in half a dozen responses to their IVR (interactive voice response) system, and finally unsub-ed.

m1-roaming-unsubThat took me 2 min.

Good thing with M1: At least I don’t have to wait to talk to a CSO just for unsubscribing.